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By Sarah Storkin
U.S. Consumer Product Safety Commission 

Samsung Smartphones Recall: Serious Fire and Burn Hazards

92 Reports of Batteries Overheating; Burns and Property Damage

 

September 19, 2016

Ouch! Exchange your Samsung Galaxy Note7 before it looks like this one.

Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016.

Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.

The smartphones were sold at wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at http://www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.

To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site http://www.samsung.com or call Samsung toll-free at 844-365-6197.

Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device.

Go to http://www.samsung.com for more details or call Samsung toll-free at 844-365-6197 anytime.

Your Samsung Galaxy Note7 can be exchanged for one with a different type of battery.

Other seller contacts:

AT&T: 1-800-331-0500 http://www.att.com/esupport/

Best Buy: 1-888-237-7289 http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

Sprint: 1-888-211-4727 http://newsroom.sprint.com/news-releases/

T-Mobile: 1-844-275-9309 http://t-mo.co/Note7_Exchange

U.S. Cellular: 1-888-944-9400 http://www.uscellular.com/about/

Verizon: 1-800-922-0204 http://www.verizonwireless.com/smartphones/

Manufacturer: Samsung Electronics America Inc., of Ridgefield Park, N.J.

Manufactured in: South Korea and China

 

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