Santa Monica Observer - Community, Diversity, Sustainability and other Overused Words

Delta Airlines Resumes Some Flights After Systemwide Halt

Power outage at hub shuts mainframe computer, causes cancellation of all flights

 

August 9, 2016

in systems, airport screens and even the airline's website and smartphone apps were affected by the meltdown, which began at 2:38 a.m. ET and lasted more than six hours. The airline suspended departures, with airport agents writing out boarding passes by hand. "Our systems are down everywhere," it told customers on Twitter.

The New York Times is reporting that Delta Airlines, the nations 3d biggest carrier, has resumed some flights Monday morning.

Thousands of stranded Delta Air Lines passengers around the world suffered "large-scale" flight cancellations and long wait times Monday, hours after a power outage crippled its global computer systems.

Hundreds of flights were delayed or canceled by mid-morning. In Richmond, Virginia, boarding passes were written out by hand. In Tokyo, a dot-matrix printer was resurrected to keep track of passengers on a flight to Shanghai. In New York, self service check-in kiosks were dark.

#Delta did you try unplugging it, waiting 10 seconds, and plugging it back in? [email protected]

The Atlanta-based carrier said the outage began at around 2:30 a.m. Eastern. Delta lifted its ground stop shortly after 8:30 a.m. Eastern but warned that travelers could expect significant delays and more cancellations.

The company said travelers would be entitled to a refund for cancellations or serious delays. Travelers on some routes can also change their tickets free of charge.

in systems, airport screens and even the airline's website and smartphone apps were affected by the meltdown, which began at 2:38 a.m. ET and lasted more than six hours.

The airline suspended departures, with airport agents writing out boarding passes by hand. "Our systems are down everywhere," it told customers on Twitter. "#Delta did you try unplugging it, waiting 10 seconds, and plugging it back in? [email protected]"

 

Reader Comments
(0)

 
 

Powered by ROAR Online Publication Software from Lions Light Corporation
© Copyright 2018

Rendered 08/16/2018 20:46